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Frequently Asked Questions
DELIVERY AND PACKAGING
We pack and ship orders daily. All orders placed before Midday (GMT) will be shipped the same day on a next day service, or next working day if you place your order at the weekend.
For full details and FAQ see our Delivery & Shipping page
Yes, absolutely. At checkout you can choose the FREE option to click and collect from our physical shop in Edinburgh. Our address is Lifestory, 53 London Street, Edinburgh, EH3 6LX.
All orders are picked and carefully packed with a personal note from our Edinburgh store. We pride ourselves on recycling packaging and ensuring that even the most fragile pieces arrive safely and undamaged. Read our reviews to see what our customers say about our packing.
gift wrap and messages
Yes, we offer gift wrapping for a range of products. When selecting the product, tick the gift wrap option before adding to your basket.
Yes, if you've selected our gift wrapping service you can add a note to the recipient when you click the option.
You can select our gift wrapping service by ticking the box.
You can even choose your own Christmas or greetings card from our lovely selection and we will write your note on your chosen card for you.
(If you've not selected gift wrapping or a card you can still add a note in the cart and we will handwrite this for you on our comp clip and pop it into the order.)
Gift vouchers
Yes, Gift Vouchers are a great way to give someone a Christmas Gift from Lifestory. Our vouchers work both in store and online for maximum convenience. They last for 12 months from date of purchase.
How it works:
1. Choose one gift voucher or combine to make the amount you desire e.g. £50 + £20 = £70
2. The gift vouchers will be delivered by email immediately and have a 12 month lifetime
3. The gift voucher is a 12 digit code which can be redeemed online/in-store
4. If you don't see your gift voucher email within 5 minutes please check your junk mail as it may have gone in there
Returns and refunds
We have a 60 day policy for your convenience. Our full returns and refunds policy can be found at this link : Refund and Returns Policy